At Snackson we are aware that despite the advantages of on-line training, sometimes it is difficult for users to complete training carried out in this format. Many companies have this problem, and a big percentage of their employees don’t access on-line training. I invite you to read the opinion of my colleague Juan Carlos concerning this issue in the following post: What’s the problem of education?.
Snackson offers you the tools to go further in this type of teaching. How? By using mobile phones as the primary point of access in gaining knowledge (since it’s easier to access at any time), and by automatizing user management in order to make it an easy, comfortable and efficient process. What’s more, we have prepared different actions that offer you flexibility when communicating and managing users/employees, with the aim of getting each user to access training and minimize the number of training dropouts.
In this post you will learn how to manage users in a quick and simple way. You will learn about the different situations that can arise when users access training, with examples that will show you what specific actions you should apply to each case.
When a company registers a user for a challenge and it’s the first time they are using Snackson, they will receive an automatic email with instructions on how to download the application and how to activate their account. In this email, users will receive a personalized URL which will allow them to create a new password.
At this point you can encounter two different situations. Ready? Let’s have a look!
The user HAS NOT activated their account and therefore HAS NOT accessed the application.
The user HAS activated their account, however they HAVE NOT accessed the application.
In the following image you can see the Dashboard / Users list with columns containing different information. Look at the columns Activation date and Last access, as shown.
Users in Situation 1 will have the ‘Activation date’ and ‘Last access’ cases unchecked. Users in Situation 2 will have the ‘Activation date’ box checked but the ‘Last access’ box unchecked.
What can we do in Situation 1?
First of all, you should know that the Snackson system will automatically send an email to users 48h and 96h after training has started. This reminder email will include the activation link.
We can also manage the users of Situation 1 manually.
As you will see next, within a users profile there are 3 different actions you can carry out.
If you click on ‘Send registration email’ you will manually send a Snackson welcome email with the registration instructions.
The option ‘Send registration problem email’ will send a simple format text to all users who haven’t activated the account with some instructions on how to locate the email or how to get in touch for help. Since it contains links, it’s possible that some email servers will block our registration email.
Finally, if we still can’t activate the account after following the previous steps, this third option will let you get the activation link, which you can then activate yourself or send to the user for them to activate.
What can we do? Situation 2
The second situation might happen if users registered a password previously and they don’t remember it when accessing the app. In this case, we can send an email to restore password from the back office. Remember users can also do this from within the app itself by clicking on the option Forgot your password?
Finally, to end this explanatory post, from the Challenges menu, by clicking on the ‘Information’ icon, you will have the option of manually sending an email to all users who haven’t activated their account:
Just a reminder: even if you choose this option, the system will automatically send an email after 48h and 96h.
Post translated by Laura del Aguila