Microcourse: Conflict management and mediation techniques
A conflict can emerge in the most unexpected moment and for the most unexpected reason, both in our professional and personal lives.
Knowing the different kind of conflicts existing, the elements that interfere, and how to face them will help us to solve them quickly and with beneficial outcomes for both parties.
Do you know what is a mediation? And a caucus? The differences between a conflict and a problem? What is resilience?
Let us be your coach through this microcourse!
Languages: English, Spanish and Catalan.
Length: 2 hours
Distribution: 80 microcontents (22 questions)